Refunds

Refunds

Here at AC Transit, our purpose is to keep the East Bay moving.  If your travel has been interrupted because your ticket or pass was malfunctioning, or your Clipper® Card has been damaged, misplaced or regrettably stolen, please contact the appropriate customer service agency (click below) according to how you paid your bus fare:

  • Cash on Bus / AC Transit Personnel
  • Clipper® Card
  • EasyPass
  • RTC (Regional Transit Connection)
  • TVM (Ticket Vending Machine)
  • Token Transit® App / AC Transit Official Mobile App
  • Transit® App

It is important to report lost or stolen Clipper cards immediately in order to secure cash equivalent value from the old card and transfer remaining amounts onto the new card. Please be advised that AC Transit has a standard No Refunds Policy for tickets & passes regardless if partially used or unused, lost or stolen. However, if you were issued a Refund Voucher by a bus operator or other AC Transit personnel, please submit your claim using the Refund Voucher & Paper Ticket Claim Form.

Cash on Bus / AC Transit Personnel

If you received a paper ticket/pass and it was damaged during use prior expiration, you may claim a refund using the Refund Voucher & Paper Ticket Claim Form.

Our representatives at the AC Transit Customer Service Center are ready to answer fare questions and provide additional assistance by phone at (510) 891-4777, Monday through Friday, 6 am to 7 pm and Saturday and Sunday, 9 am to 5 pm.

Clipper Card

Customers must first call Clipper Services directly at (877) 878-8883 to report a lost or stolen card, in order to, block the card from further use. Additional questions or further assistance can be provided by Clipper Services regarding:

  • Refund claims
  • Billing issues, charge errors, transaction histories, etc.
  • Errors in adding cash value or passes

For in-person assistance, visit Clipper Services located at the AC Transit Customer Service Center Monday through Friday, 8:00 am to 5:00 pm, excluding holidays.

EasyPass

For assistance with an EasyPass issued by one of our partner organizations, please contact your Program Coordinator directly. For more information, email easypassinfo@actransit.org, call (510) 891-5444, or visit the EasyPass webpage on our site.

RTC (Regional Transit Connection)

Complete the Lost Card Application and bring it to the AC Transit Customer Service Center for processing. Fee is $5.00. You may also mail the application or a written request with fee for replacement to:

Central Processor

P.O. Box 70040

Oakland CA 94612-0040

For more information, visit www.511.org or visit the RTC webpage on our site.

TVM (Ticket Vending Machine)

If the TVM was malfunctioning and did not print a ticket (or if the ticket was printed illegibly), you may claim a refund: Refund Voucher & Paper Ticket Claim Form

Our representatives at the AC Transit Customer Service Center are ready to answer fare questions and provide additional assistance by phone at (510) 891-4777, Monday through Friday, 6 am to 7 pm and Saturday and Sunday, 9 am to 5 pm.

Token Transit App / AC Transit Official Mobile App

For fare related assistance regarding purchases with the AC Transit Official Mobile App, please contact the Token Transit support team directly. Email help@tokentransit.com or submit a request online using the support request form.

Transit App

For fare related assistance regarding purchases with Transit app, email info@transitapp.com.