Skip to main content



Because we receive certain types of information from visitors to the AC Transit Web site, we want you to understand the terms and conditions regarding the use of that information.

The personal information you voluntarily provide is used to fulfill your request (e.g., commendations, customer complaints, etc.). AC Transit does not sell, trade, or rent your personal information, or disclose personal information except:

  • When the purpose and the manner of the disclosure has been disclosed to you before you provided the information, or
  • When the disclosure is required by law.

Aggregated Information

Aggregated information helps us determine things like which areas of the AC Transit Web site you like based on traffic to those areas, peak traffic hours, etc. We use this information to continue building a better Web site for you. We may disclose aggregated data to third parties (such as advertisers) or include it in public records. Because aggregated information does not include personal identifying information, it cannot be used to identify you.

Kids: An Important Notice

In keeping with the Children’s Online Privacy Protection Act, children under 13 years of age must have permission from a Parent or Legal Guardian before providing personal information as described above. AC Transit will not knowingly receive personal information from children under 13 years of age who have not received prior Parental Consent. When Parental Consent has been obtained, AC Transit will receive and use personal information from children as described in this Privacy Policy. Any personal information from a child stored by AC Transit will be deleted upon written request from the child’s Parent or Legal Guardian. Deletion requests should be addressed to:

Website Manager
Information Services Dept.
Alameda Contra-Costa Transit District
1600 Franklin Street
Oakland, California 94612-2800


By using the AC Transit Web site, you consent to the collection and use of information as described above. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.