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Complaints & Feedback

Complaints & Feedback

Whether you have a complaint, a question or a suggestion, we want to hear from you. Your comments are important to us.

To speak with a representative, Monday-Friday 6 am – 7 pm, Saturday-Sunday 9 am – 5 pm, call 510-891-4777, select option 2. For online help with travel or trip planning, please visit the AC Transit Trip Planner.

Please Note: Input at this site does not constitute a claim for damages. For information regarding claims for damages, please go to Government Tort Claims.

NEW: For reporting your trip progress while on the bus, please use Rider Insider.

Report an Incident or Submit a Commendation or Comment

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Thank you for your feedback. We appreciate hearing from our customers about their experience with AC Transit.