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《美国残疾人法案》(ADA)：合理特殊照顾／调整

《美国残疾人法案》(ADA)：合理特殊照顾／调整

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Drupal\Core\StackMiddleware\NegotiationMiddleware->handle() (Line: 36)
Drupal\Core\StackMiddleware\AjaxPageState->handle() (Line: 51)
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AC Transit 完全符合《美国残疾人法案》(ADA) 的各项要求。合理特殊照顾／调整规章 (第 49 编联邦条例第 27 及 37 部分：身心障碍人士交通；合理调整) 规定运输机构对其政策、惯例和程序作出合理的特殊照顾／调整，以确保服务和项目对包括身心障碍人士在内的所有人无障碍。

您可通过以下方式提出合理特殊照顾／调整的请求：

  • 网上
  • 书面
  • 电话：510-891-4777，AC Transit 客户关系部

如需了解更多关于第 49 编联邦条例第 27 及 37 部分的信息：身心障碍人士交通；合理调整, 请在联邦公报阅读完整文本。

合理特殊照顾／调整及 ADA 违规投诉程序

AC Transit 致力于确保本区遵守《美国残疾人法案》(ADA)，包括第 49 编联邦条例第 27 及 37 部分。 运输机构须对其政策、惯例和程序作出合理的特殊照顾／调整，以避免歧视并确保项目对身心障碍人士开放使用。

任何希望就合理特殊照顾／调整的请求或指称 AC Transit 有违反《美国残疾人法案》（ADA）规定的行为提出投诉的人，均可提出投诉。

投诉应使用下列表格提交，或邮寄或通过电子邮件发送至：

高级项目专员
AC Transit
1600 Franklin Street, 7th Floor
Oakland, CA 94612

电子邮件： kridgeway@actransit.org

  1. 为提出投诉，应填写并提交以下投诉表格。
  2. 如果投诉人因残障无法书写且需要协助填写表格，AC Transit 员工将通过电话代为记录投诉。请致电高级项目专员 (510) 891-7261，或拨打 711 使用加州中继服务。
  3. AC Transit 将在收到书面投诉后十五 (15) 个工作日内开始调查。
  4. AC Transit 将在收到投诉后三十 (30) 个工作日内以书面形式联系投诉人，索取补充信息（如需）。如果投诉人未能及时提供所请求的信息，AC Transit 将对投诉作行政结案处理。
  5. AC Transit 将在收到投诉之日起九十 (90) 个日历日内完成调查。如果需要更多调查时间，将会联系投诉人。
  6. 高级项目专员将准备书面答复，其中包括调查结果摘要和建议的措施。投诉人在收到答复之日起十五 (15) 个工作日内可提出上诉。如未收到上诉，投诉将予以结案。

合理特殊照顾／调整及 ADA 违规投诉流程与表格

Describe your complaint and what accommodation/modification you requested that is necessary for you to use AC Transit. Please include any information about the issue you are trying to remedy. Be specific.