退款

退款

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Drupal\block\BlockViewBuilder::preRender()
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Drupal\Core\Render\Renderer->doCallback() (Line: 431)
Drupal\Core\Render\Renderer->doRender() (Line: 503)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 513)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 113)
__TwigTemplate_747765aa29738ca8d9971f9a1a79fe2e->doDisplay() (Line: 461)
Twig\Template->yield() (Line: 416)
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Twig\Template->render() (Line: 53)
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Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 513)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 119)
__TwigTemplate_fdb176904433d2770118aead93af4714->doDisplay() (Line: 461)
Twig\Template->yield() (Line: 416)
Twig\Template->display() (Line: 431)
Twig\Template->render() (Line: 53)
Twig\TemplateWrapper->render() (Line: 33)
twig_render_template() (Line: 348)
Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 158)
Drupal\Core\Render\MainContent\HtmlRenderer->Drupal\Core\Render\MainContent\{closure}() (Line: 637)
Drupal\Core\Render\Renderer->executeInRenderContext() (Line: 153)
Drupal\Core\Render\MainContent\HtmlRenderer->renderResponse() (Line: 90)
Drupal\Core\EventSubscriber\MainContentViewSubscriber->onViewRenderArray()
call_user_func() (Line: 111)
Drupal\Component\EventDispatcher\ContainerAwareEventDispatcher->dispatch() (Line: 186)
Symfony\Component\HttpKernel\HttpKernel->handleRaw() (Line: 76)
Symfony\Component\HttpKernel\HttpKernel->handle() (Line: 53)
Drupal\Core\StackMiddleware\Session->handle() (Line: 48)
Drupal\Core\StackMiddleware\KernelPreHandle->handle() (Line: 28)
Drupal\Core\StackMiddleware\ContentLength->handle() (Line: 32)
Drupal\big_pipe\StackMiddleware\ContentLength->handle() (Line: 201)
Drupal\page_cache\StackMiddleware\PageCache->fetch() (Line: 138)
Drupal\page_cache\StackMiddleware\PageCache->lookup() (Line: 87)
Drupal\page_cache\StackMiddleware\PageCache->handle() (Line: 50)
Drupal\ban\BanMiddleware->handle() (Line: 48)
Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle() (Line: 51)
Drupal\Core\StackMiddleware\NegotiationMiddleware->handle() (Line: 36)
Drupal\Core\StackMiddleware\AjaxPageState->handle() (Line: 51)
Drupal\Core\StackMiddleware\StackedHttpKernel->handle() (Line: 741)
Drupal\Core\DrupalKernel->handle() (Line: 19)
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    Drupal\gtranslate\Plugin\Block\GTranslateBlock->build() (Line: 171)
Drupal\block\BlockViewBuilder::preRender()
call_user_func_array() (Line: 113)
Drupal\Core\Render\Renderer->doTrustedCallback() (Line: 886)
Drupal\Core\Render\Renderer->doCallback() (Line: 431)
Drupal\Core\Render\Renderer->doRender() (Line: 503)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 513)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 113)
__TwigTemplate_747765aa29738ca8d9971f9a1a79fe2e->doDisplay() (Line: 461)
Twig\Template->yield() (Line: 416)
Twig\Template->display() (Line: 431)
Twig\Template->render() (Line: 53)
Twig\TemplateWrapper->render() (Line: 33)
twig_render_template() (Line: 348)
Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 513)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 119)
__TwigTemplate_fdb176904433d2770118aead93af4714->doDisplay() (Line: 461)
Twig\Template->yield() (Line: 416)
Twig\Template->display() (Line: 431)
Twig\Template->render() (Line: 53)
Twig\TemplateWrapper->render() (Line: 33)
twig_render_template() (Line: 348)
Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 158)
Drupal\Core\Render\MainContent\HtmlRenderer->Drupal\Core\Render\MainContent\{closure}() (Line: 637)
Drupal\Core\Render\Renderer->executeInRenderContext() (Line: 153)
Drupal\Core\Render\MainContent\HtmlRenderer->renderResponse() (Line: 90)
Drupal\Core\EventSubscriber\MainContentViewSubscriber->onViewRenderArray()
call_user_func() (Line: 111)
Drupal\Component\EventDispatcher\ContainerAwareEventDispatcher->dispatch() (Line: 186)
Symfony\Component\HttpKernel\HttpKernel->handleRaw() (Line: 76)
Symfony\Component\HttpKernel\HttpKernel->handle() (Line: 53)
Drupal\Core\StackMiddleware\Session->handle() (Line: 48)
Drupal\Core\StackMiddleware\KernelPreHandle->handle() (Line: 28)
Drupal\Core\StackMiddleware\ContentLength->handle() (Line: 32)
Drupal\big_pipe\StackMiddleware\ContentLength->handle() (Line: 201)
Drupal\page_cache\StackMiddleware\PageCache->fetch() (Line: 138)
Drupal\page_cache\StackMiddleware\PageCache->lookup() (Line: 87)
Drupal\page_cache\StackMiddleware\PageCache->handle() (Line: 50)
Drupal\ban\BanMiddleware->handle() (Line: 48)
Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle() (Line: 51)
Drupal\Core\StackMiddleware\NegotiationMiddleware->handle() (Line: 36)
Drupal\Core\StackMiddleware\AjaxPageState->handle() (Line: 51)
Drupal\Core\StackMiddleware\StackedHttpKernel->handle() (Line: 741)
Drupal\Core\DrupalKernel->handle() (Line: 19)
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    Drupal\gtranslate\Plugin\Block\GTranslateBlock->build() (Line: 171)
Drupal\block\BlockViewBuilder::preRender()
call_user_func_array() (Line: 113)
Drupal\Core\Render\Renderer->doTrustedCallback() (Line: 886)
Drupal\Core\Render\Renderer->doCallback() (Line: 431)
Drupal\Core\Render\Renderer->doRender() (Line: 503)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 513)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 113)
__TwigTemplate_747765aa29738ca8d9971f9a1a79fe2e->doDisplay() (Line: 461)
Twig\Template->yield() (Line: 416)
Twig\Template->display() (Line: 431)
Twig\Template->render() (Line: 53)
Twig\TemplateWrapper->render() (Line: 33)
twig_render_template() (Line: 348)
Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 513)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 119)
__TwigTemplate_fdb176904433d2770118aead93af4714->doDisplay() (Line: 461)
Twig\Template->yield() (Line: 416)
Twig\Template->display() (Line: 431)
Twig\Template->render() (Line: 53)
Twig\TemplateWrapper->render() (Line: 33)
twig_render_template() (Line: 348)
Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 158)
Drupal\Core\Render\MainContent\HtmlRenderer->Drupal\Core\Render\MainContent\{closure}() (Line: 637)
Drupal\Core\Render\Renderer->executeInRenderContext() (Line: 153)
Drupal\Core\Render\MainContent\HtmlRenderer->renderResponse() (Line: 90)
Drupal\Core\EventSubscriber\MainContentViewSubscriber->onViewRenderArray()
call_user_func() (Line: 111)
Drupal\Component\EventDispatcher\ContainerAwareEventDispatcher->dispatch() (Line: 186)
Symfony\Component\HttpKernel\HttpKernel->handleRaw() (Line: 76)
Symfony\Component\HttpKernel\HttpKernel->handle() (Line: 53)
Drupal\Core\StackMiddleware\Session->handle() (Line: 48)
Drupal\Core\StackMiddleware\KernelPreHandle->handle() (Line: 28)
Drupal\Core\StackMiddleware\ContentLength->handle() (Line: 32)
Drupal\big_pipe\StackMiddleware\ContentLength->handle() (Line: 201)
Drupal\page_cache\StackMiddleware\PageCache->fetch() (Line: 138)
Drupal\page_cache\StackMiddleware\PageCache->lookup() (Line: 87)
Drupal\page_cache\StackMiddleware\PageCache->handle() (Line: 50)
Drupal\ban\BanMiddleware->handle() (Line: 48)
Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle() (Line: 51)
Drupal\Core\StackMiddleware\NegotiationMiddleware->handle() (Line: 36)
Drupal\Core\StackMiddleware\AjaxPageState->handle() (Line: 51)
Drupal\Core\StackMiddleware\StackedHttpKernel->handle() (Line: 741)
Drupal\Core\DrupalKernel->handle() (Line: 19)
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Drupal\block\BlockViewBuilder::preRender()
call_user_func_array() (Line: 113)
Drupal\Core\Render\Renderer->doTrustedCallback() (Line: 886)
Drupal\Core\Render\Renderer->doCallback() (Line: 431)
Drupal\Core\Render\Renderer->doRender() (Line: 503)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 513)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 113)
__TwigTemplate_747765aa29738ca8d9971f9a1a79fe2e->doDisplay() (Line: 461)
Twig\Template->yield() (Line: 416)
Twig\Template->display() (Line: 431)
Twig\Template->render() (Line: 53)
Twig\TemplateWrapper->render() (Line: 33)
twig_render_template() (Line: 348)
Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 513)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 119)
__TwigTemplate_fdb176904433d2770118aead93af4714->doDisplay() (Line: 461)
Twig\Template->yield() (Line: 416)
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Twig\TemplateWrapper->render() (Line: 33)
twig_render_template() (Line: 348)
Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 158)
Drupal\Core\Render\MainContent\HtmlRenderer->Drupal\Core\Render\MainContent\{closure}() (Line: 637)
Drupal\Core\Render\Renderer->executeInRenderContext() (Line: 153)
Drupal\Core\Render\MainContent\HtmlRenderer->renderResponse() (Line: 90)
Drupal\Core\EventSubscriber\MainContentViewSubscriber->onViewRenderArray()
call_user_func() (Line: 111)
Drupal\Component\EventDispatcher\ContainerAwareEventDispatcher->dispatch() (Line: 186)
Symfony\Component\HttpKernel\HttpKernel->handleRaw() (Line: 76)
Symfony\Component\HttpKernel\HttpKernel->handle() (Line: 53)
Drupal\Core\StackMiddleware\Session->handle() (Line: 48)
Drupal\Core\StackMiddleware\KernelPreHandle->handle() (Line: 28)
Drupal\Core\StackMiddleware\ContentLength->handle() (Line: 32)
Drupal\big_pipe\StackMiddleware\ContentLength->handle() (Line: 201)
Drupal\page_cache\StackMiddleware\PageCache->fetch() (Line: 138)
Drupal\page_cache\StackMiddleware\PageCache->lookup() (Line: 87)
Drupal\page_cache\StackMiddleware\PageCache->handle() (Line: 50)
Drupal\ban\BanMiddleware->handle() (Line: 48)
Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle() (Line: 51)
Drupal\Core\StackMiddleware\NegotiationMiddleware->handle() (Line: 36)
Drupal\Core\StackMiddleware\AjaxPageState->handle() (Line: 51)
Drupal\Core\StackMiddleware\StackedHttpKernel->handle() (Line: 741)
Drupal\Core\DrupalKernel->handle() (Line: 19)
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Drupal\Core\Render\Renderer->doTrustedCallback() (Line: 886)
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Drupal\Core\Render\Renderer->doRender() (Line: 503)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 513)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 113)
__TwigTemplate_747765aa29738ca8d9971f9a1a79fe2e->doDisplay() (Line: 461)
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Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 513)
Drupal\Core\Template\TwigExtension->escapeFilter() (Line: 119)
__TwigTemplate_fdb176904433d2770118aead93af4714->doDisplay() (Line: 461)
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Twig\Template->display() (Line: 431)
Twig\Template->render() (Line: 53)
Twig\TemplateWrapper->render() (Line: 33)
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Drupal\Core\Theme\ThemeManager->render() (Line: 490)
Drupal\Core\Render\Renderer->doRender() (Line: 248)
Drupal\Core\Render\Renderer->render() (Line: 158)
Drupal\Core\Render\MainContent\HtmlRenderer->Drupal\Core\Render\MainContent\{closure}() (Line: 637)
Drupal\Core\Render\Renderer->executeInRenderContext() (Line: 153)
Drupal\Core\Render\MainContent\HtmlRenderer->renderResponse() (Line: 90)
Drupal\Core\EventSubscriber\MainContentViewSubscriber->onViewRenderArray()
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Drupal\Component\EventDispatcher\ContainerAwareEventDispatcher->dispatch() (Line: 186)
Symfony\Component\HttpKernel\HttpKernel->handleRaw() (Line: 76)
Symfony\Component\HttpKernel\HttpKernel->handle() (Line: 53)
Drupal\Core\StackMiddleware\Session->handle() (Line: 48)
Drupal\Core\StackMiddleware\KernelPreHandle->handle() (Line: 28)
Drupal\Core\StackMiddleware\ContentLength->handle() (Line: 32)
Drupal\big_pipe\StackMiddleware\ContentLength->handle() (Line: 201)
Drupal\page_cache\StackMiddleware\PageCache->fetch() (Line: 138)
Drupal\page_cache\StackMiddleware\PageCache->lookup() (Line: 87)
Drupal\page_cache\StackMiddleware\PageCache->handle() (Line: 50)
Drupal\ban\BanMiddleware->handle() (Line: 48)
Drupal\Core\StackMiddleware\ReverseProxyMiddleware->handle() (Line: 51)
Drupal\Core\StackMiddleware\NegotiationMiddleware->handle() (Line: 36)
Drupal\Core\StackMiddleware\AjaxPageState->handle() (Line: 51)
Drupal\Core\StackMiddleware\StackedHttpKernel->handle() (Line: 741)
Drupal\Core\DrupalKernel->handle() (Line: 19)

AC Transit 的宗旨是保证东湾地区的交通便利。如车票或通行证出现故障，或 Clipper® 卡损坏、遗失或不幸被盗，导致行程中断，请根据您支付车费的方式，联系相应的客户服务机构（单击下方）：

  • 现金支付/AC Transit 人员
  • Clipper®卡
  • EasyPass
  • Clipper 交通卡（原名 RTC）
  • 自动售票机 (TVM)
  • Token Transit® 应用/AC Transit 官方移动应用
  • Transit®应用

请务必及时报告 Clipper 卡丢失或被盗，以确保旧卡现金等值，并将剩余金额转至新卡。请注意，AC Transit 设立了标准不退款政策，无论车票和通行证是部分使用或未使用、丢失或被盗。但如果您有巴士司机或其他 AC Transit 人员签发的退款凭证，请使用退款凭证与纸质车票索赔表提交索赔申请。

请注意：联系本网站所列的客户服务机构并不构成损害索赔。有关损害赔偿的信息，请查看政府侵权索赔。欲提供乘客体验反馈，请联系 AC Transit 客户服务中心。 

售票机 (TVM) 多付车费

要申请多付车费退款，请遵照以下步骤。

  1. 填写多付车费退款申请表。
  2. 将您的退款凭证附在该表上。
  3. 将该表连同所附凭证或表邮寄至 AC Transit Treasury，地址为 1600 Franklin St, Oakland, CA 94612。

-或者

将该表和凭证交到我们位于 1600 Franklin St, Oakland 的客户服务中心。请带上您的带照片的身份证件。

注意：此过程适用于您在 Tempo 售票机 (TVM) 或售票箱中投入了超过票价的金额并收到退款凭证的情况。

我们位于 AC Transit 客户服务中心的代表星期一至星期五早上 6 点 至晚上 7 点以及星期六和星期日上午 9 点至下午 5 点随时可通过电话 (510) 891-4777（选择 2 ）回答车费问题并提供其他帮助。您也可以在星期一至星期五上午 8 点至下午 5 点（节假日除外）亲自前往 1600 Franklin St, Oakland。

有缺陷的一日通票或多日通票

如果您的纸质一日通票或任何多日通票在到期日之前出现缺陷，您可以使用退款凭证和纸质车票索赔表申请退款。 仅通过邮件处理索赔事宜。将该表和有缺陷通票邮寄至 AC Transit Treasury，地址为 1600 Franklin St, Oakland, CA 94612。

我们位于 AC Transit 客户服务中心的代表星期一至星期五早上 6 点 至晚上 7 点以及星期六和星期日上午 9 点至下午 5 点随时可通过电话 (510) 891-4777（选择 2 ）回答车费问题并提供其他帮助。您也可以在星期一至星期五上午 8 点至下午 5 点（节假日除外）亲自前往 1600 Franklin St, Oakland。

Clipper卡

客户首先需直接拨打 Clipper 服务电话 (877) 878-8883，报告卡丢失或被盗，以防他人再度使用。Clipper 服务可解答的其他问题以及可提供的其他帮助：

  • 退款索赔
  • 账单问题、收费错误、交易历史等。
  • 现金充值或通行证错误

如需当面服务，请于周一至周五上午 8 点至下午 5 点前往 AC Transit 客户服务中心 Clipper 服务，节假日除外。

EasyPass

如在合作机构签发的 EasyPass 方面需要帮助，请直接联系项目协调员。如需更多信息，请发送电子邮件至 easypassinfo@actransit.org，或致电 (510) 891-5444，或访问本网站的 EasyPass 页面。 

Clipper 交通卡（原名 RTC）

请填写遗失卡申请并将其带到AC Transit 客户服务中心进行办理。费用为 5 美元。您也可以将更换的申请表或含有费用的书面申请邮寄到：

Central Processor

P.O.Box 70040

Oakland CA 94612-0040

如需更多信息，请访问 www.511.org 或前往本网站的 Clipper 交通卡。

Token Transit应用/AC Transit 官方移动应用

如在使用 AC Transit 官方移动应用购买方面需要票价相关帮助，请直接联系 Token Transit 支持团队。可发送电子邮件至 help@tokentransit.com 或使用支持请求表提交在线请求。

Transit应用

如在使用 Transit App 应用购买方面需要票价相关帮助，请发送电子邮件至 info@transitapp.com。