Complaints & Feedback

Whether you have a complaint, a question or a suggestion, we want to hear from you. Your comments are important to us.

To speak with a representative, Monday-Friday 6 am – 7 pm, Saturday-Sunday 9 am – 5 pm, call 510-891-4777, select option 2. For online help with travel or trip planning, please visit the AC Transit Trip Planner.

Please Note: Input at this site does not constitute a claim for damages. For information regarding claims for damages, please go to Government Tort Claims.

Report an Incident or Submit a Commendation or Comment

First Name

Last Name

Address

City

State

Zip Code

Phone

Incident Details

Date

Time (Approximate time of incident)

Vehicle # (Located in front of bus, above the driver, or displayed on back of bus)

Route / Line #

Direction of Travel/End of the Line

Boarding Location (Stop ID or cross streets)

Employee Details

Employee Badge #

Employee Description

Please Provide Details

Type Comments Here

Request a Response?

Yes

Thank you for your feedback. We appreciate hearing from our customers about their experience with AC Transit.